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Privacy Policy

A LEGAL DISCLAIMER

HUTEN SMARTLOCKS PRIVACY POLICY

Last Updated: 1/3/2025
 

Huten Smartlocks Pvt. Ltd. (“Huten Smartlocks”, “we”, “us”, or “our”) is committed to protecting your privacy and safeguarding your personal information.


This Privacy Policy explains how we collect, use, process, store, and disclose information when you access or use our website and mobile application (“Services”).

By accessing or using our website or mobile application, you consent to the collection and use of your information as described in this Privacy Policy.

If you do not agree with this Policy, please do not use our website or mobile application.
 

  1. INFORMATION WE COLLECT

1.1 General Information

You may browse our website without providing personal information. However, when you set up or use a Huten Smartlocks product (such as a smart door lock), we may collect certain information from your device.

This may include:

  • IP address

  • Browser type and language

  • Referring and exit pages

  • Device type and platform

  • Device identifiers

  • Lock name and username

  • Date and time of activity

This information is primarily technical and does not directly identify you.
 

1.2 Information You Provide

(a) Product Setup and Usage

When you install and use our smart locks, we may collect:

  • Device setup information

  • Lock performance data

  • Lock activity logs (such as lock and unlock records)

  • Usernames linked to your devices

  • Guest names invited to access your lock

To ensure proper pairing between your mobile device and your lock, the mobile application may use GPS location data to detect proximity. This improves performance, especially in areas with multiple Bluetooth-enabled locks.

You may disable GPS through your device settings. However, some features may not function properly.
 

(b) Communication

If you contact us via email, phone, or other communication channels, we may retain your communication details to respond to your request or maintain service records.
 

(c) Information Shared by You

If you choose to share access to your lock or related information with others (including through third-party platforms), you are responsible for the information you share.
 

1.3 Automatically Collected Information

We may automatically collect non-personal technical information such as:

  • Diagnostic data

  • Application usage statistics

  • Operating system information

  • Network details

  • Device performance logs

This helps us improve our services and maintain system security.
 

Guest Access

You may grant guest access to other individuals to operate your lock.

You are fully responsible for all activity carried out under your account, including actions performed by guests. Please share access only with individuals you trust.
 

  1. HOW WE USE YOUR INFORMATION

We may use the information collected to:

  • Operate, maintain, and improve our website and mobile application

  • Provide and manage smart lock functionality

  • Respond to your questions and support requests

  • Send service updates and important notifications

  • Conduct research and analyze usage trends

  • Enhance security and prevent fraud or misuse
     

  1. EMAIL COMMUNICATIONS

We may send you emails regarding:

  • Account activity

  • Technical updates

  • Product announcements

  • Promotional offers or newsletters

You may opt out of marketing emails at any time by clicking the “Unsubscribe” link included in the email.
 

  1. DATA RETENTION

We retain your information for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

If you permanently delete your account, we may remove your personal data, except where retention is required by law.
 

  1. INTERNATIONAL DATA TRANSFERS

Your information may be stored or processed outside your country of residence by our affiliates or trusted service providers (such as cloud hosting providers).

We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are implemented.
 

  1. DATA SECURITY

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
 

  1. YOUR RIGHTS

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Withdraw consent where applicable

To exercise your rights, please contact us at: enquiry@a2-bs.in
 

  1. POLICY UPDATES

We may update this Privacy Policy from time to time. Any changes will be posted on our website.

Your continued use of our Services after updates are posted constitutes your acceptance of the revised Policy.

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