RETURNS & EXCHANGE & REFUNDS

Shipping, Exchange & Return Policy
Shipping Policy
Thank you for shopping with [Your Company Name]. Please review the details of our shipping process below:
Order Processing

• Orders are processed within [X business days] after payment confirmation.

• A confirmation email will be sent to [your email address] once your order has been successfully placed.

Shipping Methods & Delivery Time

• Standard Delivery: [7–10 business days]

• Express Delivery: [7–10 business days]

• Same-Day Delivery: Available in select locations

Shipping Charges

• Shipping charges vary based on order value and location. Charges will be displayed at checkout.

Order Tracking

• Once your order is dispatched, you will receive a tracking link at [your email address] or via SMS on your registered mobile number.

Exchange Policy
You can request an exchange if:

• The product delivered is defective or has physical damage, and the issue is reported within 7 days from receipt of the product.

Conditions for Exchange:

• Our technical team will examine the product:

  • If the defect is not repairable, we will allow an exchange.

  • If the defect is repairable, we will replace the required part and return the product in working condition.

• Exchange request must be made within 7 days of receipt of the order.

• The product must be returned in original packaging, along with:

  • Receipt or proof of purchase

  • Price tags and labels

  • Warranty card

  • Any complimentary items and accessories included with the original product

• The customer will bear the cost of any missing or damaged items (including gift box), apart from those notified earlier.

Return Policy
Scenario 1: Wrong Product Delivered
If you have received a product different from what was ordered, please contact us at:
📧 [hutensmartlocks@gmail.com]
📱 [WhatsApp: +91 9810511173]

​

IN case the product is identified as faulty and replacement becomes unfeasible a refund will be issued upto the value of the invoice.