Shipping Policy

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.

Delivery is available on Monday to Saturday (9:00am to 6:00pm), except public holidays. On receipt of shipment, please check and confirm the packaging in good condition, and quantity received are same as ordered. If you have any inquiry about delivery, please feel free to contact us at hutensmartlocks@gmail.com

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After your order has been accepted, we will confirm with you about the delivery or installation time and date regarding delivery of the product(s). If payment was delayed due to bank approval process, delivery date will be adjusted accordingly. All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.

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You shall given no less than 7 days notice from 9:00am to 6pm (Sunday and public holiday excluded) to our Customer Service Department hotline in respect of any request for change in delivery time, date and/or place, delivery of additional purchase.

In case of bad weather conditions, serious flooding or blocked or closed roads, the deliveries may be delayed or suspended. Our Customer Service Team will contact the affected customer within 24 hours via SMS/phone for rescheduling of delivery.

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